OVERSEAS ORDERS

We can now accept orders and payments from customers living outside the UK.
(Outside UK is anywhere without a UK postcode, this includes Southern Ireland).
Unfortunately, our system does not automatically calculate international postage etc. so a special procedure is required to be followed as set out below.

We have developed a new system for the processing of international orders
Please place your order in the normal way, providing your full details including country. At checkout, you will only be given the option of International (Quotation) so select this option and checkout to enter your order on to our system. (See Image below)



We will then apply any necessary surcharge for overseas shipment to your order and email you once this has been applied.
You will receive an order confirmation by email straight away - this is automatically generated.
Please wait for a 2nd email which will be entitled "Your Overseas Quotation" before proceeding as below.

Once you have received an email advising of your amended order quotation, you will then be able to log back into your account and access your order through your control panel (See Image below)



Click The Your Orders icon and select the order from the list shown. you will then be able to pay for your order in the usual way. (See Image below)



Alternatively,

You can of course still initially get a quotation by contacting us by phone or email detailing your desired items, destination, name and email. We can then give you a quotation on the postage costs. You will still need to go through the process above, but you will know beforehand what the additional charge would be.

Please email us at shoparoma@shopholistic.co.uk,

or telephone us on +44 29 2085 2222 our office hours are 9.30am - 4.30pm GMT




We have formulated the following shipping bands as a guide for your convenience. The following are supplements and need to be added to the standad UK delivery charge. PLEASE NOTE THE ACTUAL SUPPLEMENT WILL USUALLY BE LESS THAN STATED HERE BUT THIS WILL GIVE YOU AN IDEA! Occasionally very lightweight items can be sent with a much smaller of even no added supplement.

WEIGHT	EUROPE	REST OF WORLD
Up to 500g	NO SUPP	NO SUPP
up to 1Kg	£3.00	£5.00
up to 1.5Kg	£5.50	£10.50
Up to 2Kg	£9.00	£16.00
Over 2Kg	ASK	ASK

Please note we cannot send to Italy, USA or Canada, sorry.


PAYMENT

Payments must be in sterling. We can accept your card payment over the telephone, or you may pay us online using credit/debit card or Paypal at checkout.

Orders to EU countries
Any company who sells goods or services to someone who isn't VAT registered in another EU country, MUST charge VAT in the normal way - just as they would for a UK customer. Therefore VAT will be charged on all EU orders.

If you are a company that is VAT registered in your country, please contact us detailing your VAT number so we can process your orders excluding VAT.

NON-VAT Paying countries (outside the EU)
Our system does not automatically recognise that you do not pay VAT so will therefore add VAT to your items and postage. When we process your quotation, we will manually remove the VAT charges enabling you to pay the non-VAT price as displayed on the item.

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