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DELIVERY INFO
Delivery on all orders within the UK is charged at a flat rate of £5 (+ VAT) per order.
Items are usually despatched in a few working days, many within 48 hours of order, but please allow up to 5 working days for despatch of your order as everything is hand-prepared to order. You will receive an email once your order has been processed, and, whenever possible, we will inform you of the expected delivery timescale for your items.
For UK orders: We use Royal Mail, usually first class or standard parcels, depending on the weight of your order. We also use Fedex courier for larger and bulkier items who offer a complete online tracking service and guaranteed next working day delivery. Your tracking number is given if this facility is used.
For Overseas orders: We use Airmail which can take up to 3-5 days, or maybe longer depending on destination. If the weight exceeds 2Kg, we use Surface Mail which can take a lot longer or we may split your order into 2 parcels. Expected delivery cost and delivery timescale is available on request as it will depend on weight and destination.
Please see our Overseas Delivery Page for further information.
Orders for collection: We can prepare orders in lieu of payment for collection, saving you the postage. If you wish to do this please place an online order and select to pay by mail order cheque, stating in the customer comments that you wish to collect the order and requesting that we contact you when the order is ready to collect. When you pay upon collection we will deduct the postage costs for you!
PACKAGING A LITTLE SCRUFFY?
WE ALWAYS TRY TO RECYCLE PACKING MATERIALS SUCH AS BOXES AND BUBBLE WRAP TO PROTECT THE ENVIRONMENT AND KEEP OUR PRICES LOW.
RETURNS POLICY
If you receive any product that is damaged, please contact us immediately at eMail Returns and we will arrange a replacement at no extra cost to you.
If you wish to return all or part of your purchase, please contact us immediately at eMail Returns in order to obtain a returns code.
At our discretion we can accept returned items in their original, unopened condition, within 14 days of your order. We will refund your money, but due to increased costs involved in processing refunds, we reserve the right to charge a re-stocking fee of 10% of the value of the item/s. You will need to return the item at your own expense, enclosing your packing slip and stating on it your returns code (or a note stating your order number and details if you haven't got it).
This does not affect your statutory rights.
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